FAQs
Thanks for being here. We can't wait to answer your questions. If you can't find the answer below, please don't hesitate to reach out.
You are what we're here for. ๐
๐คธโโ๏ธ About Scribbly Books
What is Scribbly?
Scribbly creates custom-illustrated, heirloom-quality children's books and personalized greeting cards. Upload a single photo of a child, and our artists build a one-of-a-kind keepsake book where that child is the hero of their own story.
Every illustration is original, every book is made to order, and every page is designed to be treasured for years.
We also offer personalized greeting cards that match the books and beyond - so the magic extends to every occasion.
Is it safe to upload my child's photo to Scribbly?
Yes. We take your child's privacy seriously. Your photo is used only to create your child's custom illustrations โ it is never used to train AI models, and it is never sold or shared for marketing purposes. The only third party that receives your photo is our print fulfillment partner, solely for the purpose of producing your order.
We retain your photo so you can reorder books, order matching greeting cards, and keep your child's likeness on file for future occasions. If you'd like your photo deleted at any time, just email us and we'll remove it. No questions asked.
How is Scribbly different from other personalized children's book companies?
Most personalized book companies swap a name into a template or generate an instant book preview. We do as much as we can "instantly," but we don't stop there.
Tech only takes us so far. The real (wonderful) humans behind Scribbly do the rest.
Scribbly uses a proprietary illustration model built on art created by our own human artists, and every single illustration is reviewed by a real person before it leaves our studio.
The result is a custom-illustrated children's book that looks and feels like a work of art. Scribbly books are a product of imagination, not automation.
Our books are also built to a different standard: hardcover, Smyth-sewn binding, FSC-certified paper, printed and bound in the USA.
If you're looking for a personalized book that doubles as a keepsake gift, and a collectible they'll treasure, that's what we make.
Are Scribbly books good quality?
Yes โ and we're specific about what that means. Every Scribbly book is a casewrap hardcover with a premium soft-touch, matte finish.
The pages are printed on thick, FSC-certified, forest-friendly paper. The binding is Smyth-sewn, which is the gold standard in bookbinding: it allows the book to lay flat during reading and holds up to hundreds of bedtime readings. We've tested this with actual children.
These aren't flimsy print-on-demand books โ they're heirloom-quality keepsakes built to survive years on the shelf, holding precious memories and looking beautiful at the same time.
What does "Smyth-sewn binding" mean?
Smyth-sewn binding is a premium bookbinding technique where groups of pages (called signatures) are stitched together with thread before being bound into the cover.
It's the same method used in high-end art books and library editions.
The result is a book that lays perfectly flat when open, won't lose pages over time, and can withstand being read over and over.
It's more expensive than glued binding, but it lasts generations โ which is the point.
Are Scribbly books made in the USA?
Yes. Every Scribbly book is printed and bound at our premium bindery in the United States.
From paper to binding to final quality check, the entire production process happens domestically.
Are the materials eco-friendly and sustainable?
Yes, and it's certified.
We use FSC-certified paper, which means it's sourced from responsibly managed forests.
We chose this because we're making keepsakes, not disposables โ and the materials should reflect that.
The paper is not only forest-friendly, but also thick, archival-quality.
What ages are Scribbly books for?
Scribbly books are designed for children ages 2โ12, with stories written to read aloud at bedtime or anytime.
Each spread features 1โ3 short sentences โ enough to hold a child's attention while telling a real story.
Every book also includes connection prompts in the final spread, so the conversation can keep going after the last page.
What kind of quality can I expect?
Scribbly books are keepsake quality. Every story is printed on premium, forest friendly paper with vibrant colors; bound with durable sewn binding; and completed with a soft-touch matte hardcover.
๐ The Illustration Process
How does the personalized illustration process work?
You upload a single photo of a child, and we take it from there, building a free preview of that child as an illustrated character and in the scenes of a few books we think they'll love.
Our model illustrates your character fast, then we carry that likeness through the rest of the book, and this part gets more human.
Our proprietary illustration model captures a child's likeness at a level that wasn't possible before โ but the model is a tool, not the maker. A real artist is involved in every illustration, in every book that comes out of Scribbly.
Can I preview my book before buying?
Before you purchase, weโll generate a free preview of your character in the story. You can start that process at: make.scribblybooks.com.
We make the quick preview first so we can find the likeness together โ because a child's face is hard to capture from a single photo. It shifts with every angle, expression, and quality of light. Some photos hold that quality better than others. The preview is where you can test photos to get it right, and then we build the rest of the book from that foundation.
If youโre not happy with your child's illustrated character for any reason, you can email us to make a change. We're happy to do it. You can contact us here.
You can view a full book spread with another Scribbly child as its model at any time. This gives you a full understanding of the story and its illustration style.
Why do some photos work better than others for personalized children's books?
A child's appearance changes with every angle, every expression, every quality of light. No single photo captures all of it.
Some source photos simply hold more of that essential quality than others, and it makes a real difference in the final custom illustration. That's why we show you a preview first so you can test different source photos. It matters where we land โ it's the foundation for every illustration that follows.
If you need help or guidance at any time, that's what we're here for. Send over a note.
Can I request revisions to my child's illustration?
We offer Premium Illustration Editing as an add-on for families who want extra attention on specific details โ a signature hairstyle, a particular braid, something that matters to your child.
And if we can't get the likeness right, we'll refund your order before it goes to print. No questions asked. That's our promise.
Can I make edits or cancel after I order?
Yes, within 24 hours, our illustration window. After that time, the book will be in production and can't be pulled.
If you spot a typo in your childโs name or want to change the delivery address, reach out to us right away on our contact page.
Once your book goes to production, we canโt make changes, cancel or refund.
๐ Personalized Greeting Cards
Does Scribbly make personalized greeting cards for kids?
Yes. Scribbly greeting cards feature the same custom illustration process that appears in our books โ same same art styles, same magic.
Each card is designed around a specific gifting occasion, from birthdays and holidays to cultural celebrations. It's a personalized card your child will treasure.
What size are Scribbly greeting cards and what are they made of?
Each Scribbly greeting card is a 4" ร 6" folded card โ sized perfectly for little hands.
They're printed on high-quality cardboard stock with vibrant, toner-based printing that makes the custom illustrations pop. Every card comes with a complimentary envelope.
Cards are printed in the USA with materials sourced from Sweden.
Can I buy personalized greeting cards in packs or bundles?
Absolutely โ and packs are where the cards really shine. We offer three options:
The Essentials Pack covers the biggest gifting moments of the year: Birthday, Christmas, Easter, Valentine's Day, Halloween, and Grandparents' Day. It's the "I want to be covered" pack.
The Full Year Pack includes every occasion we produce a card for. Every holiday, every celebration โ handled in advance so you're never scrambling for a card.
Build Your Own Pack lets you pick exactly the occasions that matter to your family. This is great for families who celebrate Diwali and Eid but not Easter, or any other combination. Minimum of 4 cards.
Can I bundle a personalized greeting card with a book?
Yes โ and you save when you do. For any occasion where we offer both a book and a matching greeting card, you can grab them together as a gift set. We'll suggest the matching product at checkout and on the product page, so you don't have to go hunting.
How long does it take to receive Scribbly greeting cards?
Greeting cards ship within 5โ8 business days.
๐ผ Ordering, Shipping & Gifting
How long does it take to receive a personalized children's book?
Once we get your order, real (wonderful) humans finalize their illustrations, then print, sew, and bind their book on our next advertised print date โ to get your book fast, order ahead of the next print run!
Books ship from New England, USA and land on domestic doorsteps depending on the shipping method you choose at checkout.
The total time from date of production to arrival will be:
- Domestic Economy: 9-18 business days (5-10 days production + 4-8 days shipping)
- Domestic Expedited 2nd Day Air: 7-12 business days (5-10 days production + 2 days shipping)
Weโll send you an email at each step as your book moves through the process of production, and you can keep tabs on it through the Scribbly app - where you can also get sneak peeks of your illustrations!
Do you ship internationally?
Yep! Scribbly books love to travel. Shipping fees and delivery times vary depending on the destination.
For international orders, standard shipping can take up to 30 days, depending on your location
Can I track my order?
Absolutely. Your book will go through a process of illustration, printing and binding before it ships.
Weโll send you email updates as it moves through each step, but the best way to stay connected to the process is through the Scribbly app โ youโll get sneak peeks of your illustrations there, too!
Youโll get a tracking link as soon as your story is on its way.
Can I follow along as my book is being made - in very own Scribbly app?
Why, we were hoping you'd ask that! ๐
We made a sweet little app for you. Just search for Scribbly Books in the Apple or Google Play app stores and give it a whirl. You'll log in with the same email at which you received your order confirmation.
In the app, you can:
- Get detailed updates as your books are illustrated, printed, bound and shipped
- Get early access to the digital version of your books
- Manage all the little ones you buy for and build their collection in the easiest way possible.
PLUS! Special discounts for app users only. ๐
Is a personalized children's book a good gift for a grandchild?
It's one of the best. Most of our customers are grandparents, aunts, uncles, and godparents looking to give something truly special. A Scribbly book turns a child into the hero of their own adventure โ with their face on every page, their name woven into the story, and a hardcover quality that says "this was made for you." We've designed the entire experience with gift-givers in mind, from the premium packaging to the keepsake construction.
What is involved in the custom dedication?
Write a note to your little one and include a picture of them โ or of the two of you together โ in a full-page spread at the book's opening. This is a sweet touch and a crowd favorite.
Do you do pet books?
Coming soon!
What gifting occasions are Scribbly books and cards good for?
Scribbly creates personalized books and greeting cards for every major gifting occasion throughout the year.
Our current collection includes titles and cards for Birthday, Christmas, Easter, Valentine's Day, Halloween, Hanukkah, Thanksgiving, Back to School, Fourth of July, Juneteenth, Diwali, Lunar New Year, Eid al-Fitr, St. Patrick's Day, Kwanzaa, and summer โ plus a selection of evergreen titles that work for any time of year.
Holiday-specific books can be pre-ordered for delivery the week before the occasion, so you're never scrambling for a last-minute gift. Greeting cards are available for the same occasions and ship within 5โ8 business days.
Greeting cards go further. In addition to traditional holidays, we offer a Silly Holidays collection โ custom-illustrated cards for the kind of days kids actually care about: Eat Ice Cream for Breakfast Day, Talk Like a Pirate Day, National Donut Day, Dance Like a Chicken Day, Jelly Bean Day, Hug Your Cat Day, Taco Day, Teddy Bear Day, Pretend to Be a Time Traveler Day, and more. We even created two Scribbly-original holidays: It's Good to Be You Day and As I Am Day โ because some celebrations should exist and didn't, so we made them. The Silly Holidays cards are available in their own pack or through our Build Your Own option.
We also offer greeting cards for sports and milestones. Sports cards celebrate your child's favorite game โ we currently have cards for baseball, soccer, basketball, and more.
Milestone cards mark the small, big moments that matter most in a kid's life: losing a first tooth, learning to ride a bike, reading their first book all the way through โ the kind of achievements that deserve more than a high five.
We're always adding new milestones to the collection, because childhood is full of firsts worth celebrating. If there's a holiday or milestone you'd love to see, we'd love to hear about it.
Can I add more than one child or sibling to a single book?
Not yet, but soon! We're working on future titles that include room for siblings, friends, and even pets. Join our newsletter to be notified when new titles join the Scribbly bookshelves.
Can I order personalized books for more than one child?
Yes. Each child gets their own custom illustration and their own books. You can manage orders for multiple children through your account.
Do you offer gift wrapping or gift messages?
Our books are packed in a classic cardboard shipper with a cheerful blue Scribbly sticker on the front. Add your own custom dedication to the book, including a photo, during the ordering process.
For an unforgettable year-round gifting experience, consider the Most Magical Book Club. Your little oneโs membership means they'll get their own, custom-made book series delivered to them book by book throughout the year; a gorgeous cotton tote bag; and a custom-made photo membership card.
Inspire their love of reading through their own collectible book series, and know youโve given a gift theyโll treasure for a lifetime.
What is the Most Magical Book Club?
Well, there were two questions we really wanted you to ask, and this is one of them. THUMBS UP.
Alrighty, the Most Magical Book Club is the way Scribbly is meant to be experienced. It's a book series starring your little one, delivered throughout the year, book by book. We let you choose the titles you want, or we'll choose for you.
In addition to the books, your little one will receive a thick, cotton tote bag in brilliant, bright blue with an exclusive design made by our in-house artists. This tote is exclusive to Official Members.
We'll also send your kiddo their official book club membership card, which they can pen their name on and carry everywhere.
This club is not only delightful - it also solves gifting all year round. Choose the holidays you'd like to gift a new book, and we'll send a themed book on those days.
You get major gifting bonus points for not only delivering on their birthday and the big holidays like Christmas, but also putting a themed book on their doorstep on the little holidays like Valentine's Day and St. Patrick's Day. You choose!
๐คธโโ๏ธ Returns
What's your refund and return policy?
Because each Scribbly book is made uniquely for your child, weโre unable to offer refunds or returns once itโs in production.
Production starts 24 hours after placing your order. Please double-check names and other details carefully before you confirm your order, and reach out if you need help. That's what we're here for.
What if my items are damaged or defective?
Oh no! If your book arrives misprinted or damaged in transit, please email us within 7 days of delivery here with photos of the issue. Weโll make it right with a reprint.
๐ Contact
Still have questions? We're happy to help! Email us through our contact page. A real, live wonderful human will get back to you within two business days.
(To be specific, you'll probably hear from Lacy, pictured below with her cat on her lap)
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